We are trialling a new product called DoctorLink that enables patients to manage their care needs remotely where appropriate.
What is DoctorLink?
- DoctorLink provides the ability to seek clinically approved medical advice around the clock. This helps to reduce unnecessary surgery appointments, getting patients to the right place for their clinical need. DoctorLink will provide advice on how to best manage your symptoms
- DoctorLink facilitates booking an appointment with the surgery should a clinical consultation be recommended and is suitable for anyone aged 3 and above.
- DoctorLink can be accessed from any laptop, mobile phone or tablet device, 7 days a week from any location
How does it work?
- DoctorLink uses a Symptom Assessment tool to complete triage on patients who access the practice online looking for an urgent/same day appointment. Patients are asked a series of clinical questions based on their concern/illness.
- The practice will receive a copy of the symptom assessment highlighting the required action needed (e.g. day consultation with a GP) and contact you with an appropriate appointment.
- As DoctorLink is accessible 24/7 it is able to cater for both in and out of hours scenarios directing patients to the most appropriate place (pharmacy/dental/GP Service/A&E)
We will be working closely with the providers to manage DoctorLink’s integration into the practice and help patients get signed up. All feedback from the trial will help shape and develop the product ensuring that it is of use for clinicians, practice reception staff and patients.
Follow the link below to register and start using:
In 2016, after calls from GPs and the public, Dame Fiona Caldicott reviewed the Government plans called Care.Data which were going to force GPs to share patient records into a centralised database.
This scheme was abandoned following the review and in response to Dame Fiona Caldicott’s recommendations.
The decision to scrap Care.data was welcomed by Islington GPs and patients. The damage to the public’s confidence regarding medical data sharing & suspicions raised by the Government’s Care.data plans had had an adverse effect on local plans for the sharing of patient data which were designed for the benefit of patients and their direct medical care.
Please view our GDPR page to find out about GDPR
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care, and encourages them to make improvements where possible.
They do this by inspecting services and publishing the results on their website: www.cqc.org.uk
You can use the results to help you make better decisions about the care you, or someone you care for, receives.
Our CQC Inspection
Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.
This widget provides a summary of the results of the latest checks carried out by the CQC.
We have allocated a Named Accountable GP for all of our registered patients. New patients joining us will be advised of their Accountable GP at the point of registration. If you do not know who your named GP is, please ask a member of our reception team.
We would like to hear your thoughts about our services – complete the Friends & Family Test:
What is the NHS Summary Care Record?
The Summary Care Record will contain basic information about any allergies you may have, unexpected reactions to medications and any prescriptions you have recently received. The intention is to help clinicians in Hospitals, Accident and Emergency Departments and ‘Out of Hours’ health services to give you safe, timely and effective treatment.
Clinicians will only be allowed to access your record if they are authorised to do so and, even then, only if you give your express permission. You will be asked if healthcare staff can look at your Summary Care Record every time they need to, unless it is an emergency, for instance if you are unconscious. You can refuse if you think access is unnecessary and this will not affect the standard of care you will receive.
You do not have to have a Summary Care Record, although you are strongly recommended to consider this choice. If you decide to proceed, but at any time in the future you change your mind and choose not to have a Summary Care Record, all you need do is write to your Surgery informing them of your decision to “Opt-out”.
If you want a Summary Care Record you do not have to do anything, it will automatically be created for you. If you would like to opt-out of this initiative please contact the practice.