Pine Street,
London,
EC1R 0LP
Please write your email/phone no. so that we can reach you back and respond to your query accordingly.
For Booked Appointment on Tuesday and Thursday Only : 6:30 pm – 8:00 pm
Phone lines are open from 8:00 AM to 6:30 PM, Monday to Friday.
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Should you have any suggestions to improve how the Practice operates or manages its services, please complete a Friends and Family Test feedback form.
Accessibility
Helping Patients with Mobility and Wheelchair Needs
Our building helps patients who have trouble moving or use wheelchairs. We have a ramp at the entrance and automatic doors. There are also two parking spaces for disabled patients right next to the entrance. These features make it easier for everyone to get into the building.
Helping Patients with Seeing and Hearing Needs
We offer help for patients with seeing and hearing problems. We can provide documents with larger letters if needed. A sign language interpreter can be arranged. These patients can also have longer appointments and extra help, like finding the right room.
Helping Patients with Learning Disabilities
Patients with learning disabilities get special care. They have a yearly check-up with their regular doctor or a special doctor for learning disabilities. These check-ups are at least 30 minutes long, while regular ones are 15 minutes. We give them documents and care plans that are easier for them to understand.
Other Helpful Information
Language, Communication, and Interpreter Support
Interpreting Services
If you do not speak English or use British Sign Language (BSL), we can arrange an interpreter for your appointment. Please let our reception team know when booking so we can make the necessary arrangements.
Since 30 June 2025, we have been using DALs (Diversity and Language Services) to provide interpreting and translation services in over 500 languages, including BSL. All interpreters are fully trained and qualified.
For more details, please visit our Language Support Services – DALs page.
Chaperone Service
If you would like a chaperone present during your examination, please let us know. We will be happy to arrange this for you.
Checking In
When you arrive for your appointment, please use the patient touch screen to check in and avoid waiting at the reception desk.
eConsult
Or you can get the care you need with ease using our online services, eConsult. Completing a online form, you help us offer you the right care at the right time
Non-urgent advice: Out of Hours & Emergency Services
During out-of-hours, you can access our I: HUB services from 6:30 p.m. to 8:00 p.m. every evening and throughout the day on weekends. Fill in the online form or call 020 7833 5906, where our caring navigators will gather the necessary medical information and we will offer you the right care at the right time. 111 is the NHS non-emergency number. It’s fast, easy and free.
Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life-threatening EMERGENCY, please dial 999