Clerkenwell Medical Practice encourages patient involvement in the practice and we welcome any suggestions or ideas you may have regarding how we can improve our service to you. Comments and suggestions can be made in writing, either in our comment box (ask at reception) or addressed to the Practice Manager, Sonata Gaucaite, by post, email, or handed in at reception.

Alternatively you can leave comments on this website, these will be read and you will receive a reply from the practice.

The practice conducts a yearly patient satisfaction survey in accordance with standard NHS procedures, and the results of this are taken on board, and each year we try to improve our service based on the feedback we receive from you.

If you are interested in improving the service we offer to our patients, you can join our Patient Reference Group, which is a group of patients we consult with on many different matters about the service we provide. If you would be interested in joining the patient reference group, you can ask at reception, by phone, or email to nclicb.clerkenwell@nhs.net.

Confidentiality is of the utmost importance to us. Confidential patient data is shared within our practice team, and with other health care professionals to whom you are referred for care. These parties may also use your data for the essential purpose of clinical audit. Confidential patient data may also be required for the broader purposes of public health and audit, research, the provision of health care services, teaching, and training. Data disclosed will be kept to the minimum required to serve the purpose, and if possible, will be removed before disclosure.

Confidential and identifiable patient information will not be disclosed otherwise without explicit consent, unless the situation is a matter of life or death, or poses a risk of serious harm to you or to another individual, is overwhelmingly in the public interest, or there is a legal obligation to do so. In all these circumstances, the minimum identifiable information that is essential to serve the purpose may be revealed to someone with a legal entitlement to access the data for that purpose.

All individuals with access to your data have a professional and/or contractual duty of confidentiality. If you are concerned about any of the ways in which your confidential data is accessed, you are entitled to register an objection, which will be respected if this is possible.

The EU General Data Protection Regulation (GDPR) is a European Union directive. It came into force in May 2018. Along with it came the new  UK Data Protection Act 2018  These laws govern the way organisations handle personal and sensitive information.

Clerkenwell Medical Practice handles your data in line with the above laws. It also follows the  Common Law Duty of Confidentiality and the 8 Caldicott Principles.

We are committed to keeping your data secret. We only share it for direct care or where the law or our NHS contract requires us to. We also share it when not sharing it would be more harmful than sharing it.

Our Privacy Notice contains an in depth description of how we handle your data.

• COVID-19 and your information – Supplementary Privacy Notice
• Summary Privacy Notice
• View our Privacy Notice here 
• View our Policy Notice for Children here
• Data Protection & Cyber Security Policy
• Learn more about the GDPR here
• View our approach to Privacy by Design
• View a Data Protection (Privacy) Impact Assessment template
• Freedom of Information Policy

Access to your medical record

You can gain access to some aspects of your medical record online. Please contact reception for a form. You will need to provide photo proof of identity such as a passport.

If necessary you can gain a copy of your record by submitting a Subject Access Request

View our Subject Access Request Policy here

View and download our Subject Access Request Form here

All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in the practice of Clerkenwell Medical Practice in the last financial year was £33,491 before tax and National Insurance.

This is for 9 part time GPs who worked in the practice for more than six months.

Visit our Patient Participation Group page

Nationally the way GP records are managed in the NHS is changing in three important ways.

• Summary Care Record (SCR)
• GP to GP Record Transfers
• Patient Online Access to Their GP Record

These changes do not let your records be shared outside of the team of professionals who look after you. They are designed to improve and speed up your care, and let you have more access to what is in your medical records.

If you want to find out more about these, or any other way in which your records are handled, please read the leaflets available in your practice or speak to a member of practice staff.

Patient Online Access to Their GP Record

As you may know we already offer the facility for booking and cancelling appointments and also for ordering your repeat prescriptions on-line. Alongside this all patients in England will have access to their GP medical records online by 31st March 2015.

This means you can have secure online access to relevant parts (current medications, immunisations and allergies) of your record via internet access..

To get online access to your records you will need to come to the practice with photographic ID. We will then give you the login details you will need.

Summary Care Record (SCR)

NHS England requires GP practices to upload any changes to patient’s summary information on their Summary Care Record by 31st March 2015.

A Summary Care Record (SCR) is a brief summary of your medical records that will help anyone treating you in an emergency who does not have your full medical record. The SCR contains information like any medicines you may be taking, or any allergies you have. Your SCR is automatically updated at least daily to ensure that your information is as up to date as it can possibly be.

You can find out more by watching “What is a Summary Care Record” here.

You do not have to have a SCR if you do not want one. If you don’t, then let us know. You can do this by informing our reception team at the practice.

GP to GP Record Transfers

A new way of transferring patient records between GP practices has been developed to be used when a patient moves from one GP practice to another.

NHS England requires this new method to be used for all new or de-registered patients by 31 March 2015. However, we are already using this new method here at Clerkenwell GP practice.

For your own medical care it is very important that you are registered with a GP practice. If you leave your GP and register with a new GP, your medical records will be forwarded on to your new GP. It can take up to two weeks for your paper records to reach your new surgery.

With the new system your electronic record is transferred to your new practice much sooner.

Dr Beyzade & Partners confirm that these GP to GP transfers are already active and we send and receive patient records via this system.

The NHS operate a zero-tolerance policy regarding violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.

Violent behaviour either physical or verbal would result in a report to the police and an immediate removal from the list.

Abusive behaviour or language would result in single warning followed by removal from the list if repeated.