Reception Opening Hours

We are closed at weekends and bank holidays.

*We are open until 8.15 p.m. on Tuesdays & Thursdays. Please note that after 6.30 p.m., we are only providing routine appointments and basic reception services.

In the Winter Months there is a higher demand for on the day appointments and appointments booked the day before so, please only book an appointment if you really need to see a Doctor.

Same Day Urgent/Emergency Appointments are available Monday to Friday. To access these, patients should telephone or report to reception before 10am that morning. You will be given an appointment time for that day (The earliest appointments are pre-bookable, 4 weeks in advance, for people who need to go to work).

When booking an appointment, please state if you have a preference to see a particular doctor or nurse.

When booking a follow up appointment, it is advisable to book with the same person who saw you for that problem before.

To avoid wasting a valuable appointment it is your responsibility to let us know in plenty of time if you are unable to attend.

Pre Bookable Appointments may be booked up to four weeks in advance with Doctors, Nurses and Health Care Assistant. We offer a mixture of same-day and pre-bookable appointments for all our doctors. Our nurse and health-care assistant slots are generally booked in advance. Please try to call in the afternoons as mornings can get very busy with urgent phone calls.

Missed Appointments If your miss your appointments we will take you off our practice list, this is due the high number of appointments wasted by patients not coming in or cancelling late. This creates a shortage of appointments.

Chaperones can be provided on request to accompany you during examinations.

Home Visits are only for patients who are housebound and unable to attend the surgery. If you can, always come into the surgery where we have access to our full range of medical equipment.

If you think that you may need a home visit please telephone before 11 am (Emergency Only).

Minor Ailments: If you have one of the following:

Colds, Flu, Nappy Rash, Eye Infections, Piles, Athletes foot, Cough, Constipation, Cystitis, Diarrhoea, Dyspepsia/Indigestion, Earache, Fever, Hay Fever, Head & Pubic Lice, Insect Bites & Stings, Minor Burns, Minor Laceration, Mouth Ulcers, Sore Throat, Sprains/Strains, Teething, Threadworms, Vaginal Candidacies, Verucca, Warts.

You may come to Reception to pick up a "Minor Ailments Form" and take the form to the Pharmacist who will offer you a consultation and prescribe you medication (if appropriate) you will still pay the present prescription price or if you are entitled to a "free" prescription you will receive your medication for free as usual. If the price is less than the prescription price the pharmacists will inform you that it will be cheaper to by over the counter. If the pharmacist thinks that you see to see a Doctor then he will refer you back to us. PLEASE NOTE: that Pharmacists are very experienced in the appropriate medication advice and train longer than doctors in prescribing.

Minor Injuries such as sprains, breaks, cuts etc can be see at "Bart's Minor Injuries Unit". They will see you very quickly. If you come to the Doctor with these injuries we will only have to send you there or the Accident and Emergency department at University College Hospital, thus wasting both your time and ours.

Minor Injuries Unit (MIU) St Bartholomew's Hospital, West Smithfield Tel: 020 7601 7780 - Opening times - 8am - 8pm Mon - Fri

The Minor Injuries Unit is staffed by nurse practitioners. They can quickly treat injuries such as cuts and grazes, broken bones, minor burns and scalds, bites and stings, strains and sprains, minor head injuries, and minor eye or ear problems without having to see your Doctor and in most cases can be seen in 15 minutes, If an injury requires a specialist opinion patients can be transferred to the A&E Department with in The Royal London Hospital.

It is a walk-in service, so no appointment is needed. Patients are seen in order of urgency. It is closed at weekends and on public holidays.

Map showing location of Minor Injuries Unit

Blood Clinics/Tests: There is a designated clinic for patients who are unable to attend (elderly or not mobile) UCL Hospital Phlebotomy service. This is a drop-in service and is held each Wednesday & Friday Mornings (9:00am - 10:30am). Please see reception for further details.

Test Results you can phone for your test results between: 2pm–5pm: Mon, Tue, Thu & Fri. Also, if agreed at your appointment, you can receive your test results by text message.

Patient "Touch Screen" Check in Service You may use the patient touch screen at the side of Reception to check "yourself" in, this will save having to wait in the Queue to talk to a receptionist. Details are at reception on how to use the touch Screen.

Disabled Access: Our premises are accessible to wheelchairs and all examination rooms have couches adapted for disability, we also have portable induction loops for the hard of hearing.